Privacy policy

Killarney Konnects is a community app for residents of the Killarney constituency in New Providence, The Bahamas, run with the Killarney constituency office (“we”, “us”). This policy explains what information the app collects, why, who can see it and the choices you have. We handle personal information in line with the Data Protection (Privacy of Personal Information) Act of The Bahamas.

The short version

• You can browse updates, events and reported issues without an account.
• Help requests are private between you and the office team.
• Issue reports are public, but you can report anonymously so other residents don’t see your name.
• We don’t sell your information or use it for advertising, and the app has no ads or third-party trackers.
• You can delete your account at any time from the app.

What we collect

Your account

Your name, email address and password (or your Google account, if you sign in with Google). Passwords are handled by our sign-in provider and are never visible to us. If you choose to add them: your phone number, area, street and a profile photo.

What you post and send

• Issue reports: the description, category, any photos or videos you attach, and the location you pin or let the app detect.
• Help requests: what you ask for, how you’d like to be contacted, any attachments, and your messages with the office.
• Directory listings you submit, and your support for other residents’ issues.

Events and points

The events you RSVP to and check in at, and the points you earn for them.

Device information

If you allow notifications, a push token that lets us send notifications to your device. If you allow location, your location is read only when you pin an issue; the app doesn’t track you in the background. The camera is used only when you take a photo or video, or when office staff scan an event check-in code.

How we use it

• To run your account and show you the app’s content.
• To pass issue reports to the right people and keep you posted on progress.
• To answer your help requests and contact you the way you asked.
• To record event attendance and points.
• To send notifications you’ve turned on (you can change these under Me → Notifications).
• To keep the service secure and prevent abuse.

Who can see what

• Everyone, including people without an account: updates, events, and issue reports with their photos, location and status. Your name shows on an issue only if you didn’t report it anonymously.
• Office staff: your profile, your help requests and messages, your attendance and points, and who reported each issue (including anonymous ones), so they can follow up.
• Service providers that run the app for us, only as needed to provide it: Supabase (database, sign-in and file storage), our server host, Cloudflare (network security), Resend (account emails), Expo, Apple and Google (push notifications), and Google Maps (maps in the app).
• Authorities, only if the law requires it.

How long we keep it

We keep your information while you have an account. When you delete your account, your name, email, phone number, area, street, photo, notification settings and devices are removed straight away, your sign-in is deleted, and your RSVPs to upcoming events are cancelled. Issue reports, help requests and messages you sent stay on record without your name so the office can finish the work, and attendance totals are kept anonymously. Backups are kept for 14 days and then deleted.

Your choices and rights

• Edit your profile at any time in the app (Me → Edit profile).
• Turn notifications and location access on or off in the app or your phone’s settings.
• Delete your account in the app (Me → Privacy & delete account), or ask us to delete it.
• Ask for a copy of your information or a correction by emailing support@killarneykonnects.com.

Security

Information is encrypted in transit, access is limited to the people who need it, and help requests are only readable by you and office staff.

Children

Killarney Konnects isn’t meant for children under 13, and we don’t knowingly collect their information. If you believe a child has created an account, contact us and we’ll remove it.

Changes

If we change this policy we’ll update the date above, and tell you in the app if the change is significant.

Contact

Questions about your privacy: support@killarneykonnects.com.