Help & support
Can’t find your answer? Email support@killarneykonnects.com and tell us what phone you’re using. For anything about your street or a personal matter, use Report an issue or Ask for help in the app so it reaches the right person.
In an emergency, call 919 or 911. Killarney Konnects is not monitored around the clock.
Common questions
Who can use Killarney Konnects?
Anyone can download it and browse updates, events and reported issues. Create a free account to report issues, ask for help, RSVP and earn points. It’s made for residents of the Killarney constituency.
I didn’t get my confirmation email.
Check your spam or junk folder for an email from no-reply@killarneykonnects.com. Still nothing after a few minutes? Email us and we’ll help.
I forgot my password.
On the sign-in screen, tap “Forgot password?” and follow the link we email you.
Who sees the issues I report?
Issue reports are public so neighbours can add their support. If you turn on “Post anonymously”, other residents won’t see your name; office staff still can, so they can follow up.
Who sees my help requests?
Only you and the constituency office team.
How do points work?
Check in at a community event by showing your code at the door. Each event is worth points, and attending events back to back adds a bonus.
I’m not getting notifications.
Make sure notifications are allowed for Killarney Konnects in your phone’s settings, and check which kinds are turned on in the app under Me → Notifications.
How do I delete my account?
In the app, go to Me → Privacy & delete account. See deleting your account for other options.